THE BELOW SHIPPING POLICY APPLIES TO ALL ORDERS PLACED.
The shipping address you provide will be the address we use to send your order. Please ensure the address is correct, as we cannot offer refunds for incorrect addresses. You will need to place a new order with the correct address. Refunds will not be issued in this case.
If AU Post is unable to deliver your package due to an incorrect or incomplete address, and the product is returned to us, an additional $5 fee will apply to reship your order.
Thank you for your understanding.
SHIPPING TIME FRAME:
Please allow 1-2 business day for us to pack and dispatch your order, you will receive a notification (Email/Text) after we have sent it to AU Post.
Once it is sent to AU Post – Please allow 4-8 Business days for them to take it from us to you. We use the affordable shipping method provided by AU Post so we can keep our product cost low for you. Thankyou for your understanding.
Shipping Policy:
Thank you for selecting Austro Collection as your shopping destination. We are dedicated to delivering top-quality products at budget-friendly prices. To achieve this goal, we utilize AU Post Letter Postage without tracking for our shipping services.
Shipping Method: Austro Collection uses Au Post Letter Postage with tracking as our shipping method. This allows us to offer significant cost savings to you, our valued customer, enabling competitive pricing for all our products. With tracking included, you can monitor the progress of your order every step of the way, ensuring peace of mind and reliable delivery. This approach combines affordability and transparency, making sure your items reach you efficiently and securely.
Shipping Timeframe: After placing your order, please grant us up to 2 business days to meticulously pack and process your items for shipment. We take special care to pack your products securely, reducing the risk of damage while in transit.
Following processing, your order will be dispatched via Au Post Letter Postage. Anticipate a shipping duration of 3-5 business days within Australia. It’s important to note that these estimated timeframes are approximate and could be influenced by the destination’s location, unforeseen events, and external factors affecting postal services.
Contact Us: For any inquiries, concerns, or questions regarding your order, shipping details, or any other matters, please don’t hesitate to contact our dedicated customer service team. You can reach us at austrocollection@gmail.com. We are here to assist you and provide the necessary support to ensure your shopping experience is seamless and enjoyable.
At Austro Collection, your satisfaction is our priority. We value your understanding of our shipping policy and are committed to offering high-quality products at accessible prices through efficient shipping practices.
Thank you for choosing Austro Collection as your preferred shopping destination. We eagerly await the opportunity to serve you and provide exceptional products and services.
Best Regards,
Austro Collection Contact: austrocollection@gmail.com