Shipping Policy

All orders placed after 26th August will be shipped using AU Post tracked shipping method. There is a $2 charge for shipping, per order – However we offer free shipping to orders over $25

BELOW SHIPPING POLICY APPLIES TO ALL ORDERS PLACED BEFORE 26th AUGUST. 

SHIPPING TIME FRAME: 

Please allow 1-2 business day for us to pack and dispatch your order, you will receive a notification (Email/Text) after we have sent it to AU Post. 
Once it is sent to AU Post – Please allow 4-8 Business days for them to take it from us to you. We use the affordable shipping method provided by AU Post so we can keep our product cost low for you. Thankyou for your understanding.  

Shipping Policy:

Thank you for selecting Austro Collection as your shopping destination. We are dedicated to delivering top-quality products at budget-friendly prices. To achieve this goal, we utilize Au Post Letter Postage without tracking for our shipping services.

Shipping Method: Austro Collection relies on Au Post Letter Postage without tracking for our shipping method. By making this choice, we can pass along significant cost savings to you, our esteemed customer, enabling us to offer our products at exceptionally competitive prices. While this shipping method does not include tracking, it ensures that you receive your chosen items without incurring extra shipping costs.

Shipping Timeframe: After placing your order, please grant us up to 2 business days to meticulously pack and process your items for shipment. We take special care to pack your products securely, reducing the risk of damage while in transit.

Following processing, your order will be dispatched via Au Post Letter Postage. Anticipate a shipping duration of 3-5 business days within Australia. It’s important to note that these estimated timeframes are approximate and could be influenced by the destination’s location, unforeseen events, and external factors affecting postal services.

Non-Trackable Shipping: Kindly be aware that our chosen shipping method does not offer tracking services. While this contributes to the overall affordability of our merchandise, it also means that you won’t be able to monitor the exact location of your shipment during transit. If you have received a dispatch notification from us but haven’t received your package within a few weeks, we recommend contacting Au Post directly to inquire about the status of your shipment.

Contact Us: For any inquiries, concerns, or questions regarding your order, shipping details, or any other matters, please don’t hesitate to contact our dedicated customer service team. You can reach us at Austrocollection@gmail.com. We are here to assist you and provide the necessary support to ensure your shopping experience is seamless and enjoyable.

At Austro Collection, your satisfaction is our priority. We value your understanding of our shipping policy and are committed to offering high-quality products at accessible prices through efficient shipping practices.

Thank you for choosing Austro Collection as your preferred shopping destination. We eagerly await the opportunity to serve you and provide exceptional products and services.

Warm regards,
Austro Collection Contact: Austrocollection@gmail.com